The service writer is often the professional who answers the phone and provides the customer with a cost estimate. Potential customers can call auto repair shops to learn how much it may cost for them to receive maintenance or mechanical services. Related: Why Is Exceptional Customer Service Important? (Plus Tips) Developing cost estimates For example, a service writer may assign experienced technicians to more difficult repairs, and new technicians to routine maintenance tasks. The service writer can decide who to choose for each task based on skills and vehicle knowledge. Related: How to Write an Auto Detailer Cover Letter (With an Example) Assigning technicians to jobsĪfter creating a schedule that includes the appointments for a day, a service writer can assign technicians to the jobs. This can help the auto shop keep track of the repairs they complete and have a detailed log of each customer and the vehicle they drive. For example, after a customer has mechanical repairs done to their car, the service writer can record the specific information about the repair in the customer's profile. Related: Tips on How to Provide Good Customer Service (With Benefits) Documenting repairsĪuto shops can keep detailed records of repairs to help them better identify issues in the future. The service writer can monitor these regular services and inform customers when it's time for them to return to have maintenance completed. These include oil changes, tire rotations, battery checks, spark plug changes, air filter changes, and alignments. There are several types of maintenance that customers can complete regularly to keep their vehicles functioning properly. For example, a service writer can schedule an appointment for a customer and determine which technician or mechanic is best to complete the task. The service writer may maintain the customer information record, create and send invoices for services, and update the schedule with appointments and technician assignments. This can include scheduling, customer records, and invoices. Service writers access and maintain the records for auto shops. Related: What Does Customer Service Do? (With 11 Job Types) Maintaining computer records The service writer may inform the customer that their brakes may need replaced, and give them an estimate for how much that may cost. For example, a customer may call an auto shop and explain that the brakes on their car are squealing loudly. A service writer can also answer phone calls and provide information to customers about how much their services may cost. Service writers often work in the front of the auto shop, greeting customers when they enter and helping them check in for appointments. These are some general responsibilities and duties that service writers may manage: Providing customer service Service writers can manage different tasks depending on the organization they work for and the specific details of their role. Related: How to Become an Auto Body Technician and the Skills Needed Responsibilities and duties for service writers Service writer job descriptions can vary depending on the specific organization and role, but service writers usually work at auto repair shops and serve as liasions between the mechanics and the customers. Reviewing job descriptions can help you better understand what the role entails. What is a service writer job description?Ī service writer job description is a summary of the skills, abilities, qualifications, and responsibilities associated with a service writer position.
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